Hatolna Shipping Policy to buy from America read it carefully before submitting your online orders on Hatolna website.

When you buy from America usually takes 10 to 15 business days by Hatolna website from their arrival at the Hatolna warehouse in USA to Hatolna warehouse in Egypt so will Hatolna shop and ship from USA to your doorstep.

Please note that the products ordered through Hatolna.com are delivered without boxes, bags or stuffing papers inside the shoes and bags, but in the event that the customer wants to order the product in it's own box, a request is submitted to the customer service and notified of the additional cost.

Hatolna receives the shipment from the seller in USA without opening it and delivers it to the customer in Egypt closed as it was received from the seller, and Hatolna has no right to open the shipment permanently.



If you would like to cancel your online order that you purchase from USA which you created on Hatolna website for any personal reasons:

If you buy from America and the shipment has been sent from the seller on the online shopping websites or any online store, the order cannot be canceled and the amount paid couldn't be refunded from the online shopping websites.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

If you buy from America and the order hasn't been bought yet from the seller on the online shopping websites or any online store, then you want to cancel the order, the order amount will be refunded.

Note: If any item from your online order that Hatolna purchased it from Amazon, eBay and forever21 or any online store got canceled because of reasons like “out of stock” or certain restrictions, Hatolna will proceed with delivering the remaining of your online order items that Hatolna.com purchased automatically.

Please notice that sometimes delivering your online order that Hatolna you purchase from any online store may takes longer due to:
• Bad weather
• Flight delays
• Customs clearance procedures
• Other unforeseen circumstances.
• Procedures took by government authorities to deal with the emerging coronavirus pandemic (COVID-19)

Note:Hatolna.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.