FAQs

This is variable as it depends on the delivery commitment time of each seller/website however if the seller/website ship from inside USA it usually takes an average of 5 - 8 business days and if the seller/website ships from outside USA it takes a period of 3 - 8 weeks to be delivered your online order that you buy from America to Hatolna office in USA..

The orders/items is delivered with express shipping within 5 - 14 business days from the date of payment and with standard shipping within 8 - 21 business days from its arrival to Hatolna USA office.

Hatolna cannot deliver items that are prohibited or require special handling due to country, importing regulations.

MISCELLANEOUS:

Musical instruments and some of its relatives

Religious books

Cigarettes, cigars, chewing tobacco or other tobacco products

Certain radio transmitters and cordless phones not approved for use in your country

Alcohol products / beverages

Gambling apparatus, lottery tickets and other similar prize tickets issued in foreign countries

Products relating to the sex industry including sex toys, clothing, equipment, pornographic material and erotic publications

Any religious products

DRUGS:

Controlled chemicals: including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances

Narcotic drugs

Unlicensed drugs

Infectious substances

Perfumes and sprays

Loose lithium batteries

FIREARMS AND EXPLOSIVE/DANGEROUS DEVICES

noxious, hazardous, inflammable including perfume, LI-Batteries, Firecrackers and fireworks, explosive or Offensive weapons, sharp items such as kitchen knives and swords, Irradiating apparatus and radioactive materials or may become noxious, hazardous, inflammable, explosive or offensive or radioactive or may become liable to cause damage to any person or property whatsoever whether prescribed by laws or otherwise.

Imitation arms including toy guns, toy pistols, hand grenades

Ammunition and associated products

Munitions of war

Cigarette lighters of pistols or revolver shape

All previous items Hatolna Can't shop and ship from USA to Egypt.

Yes we are a registered company under the ministry of investment from the year of 2011. Our services is to buy from America all what you need from any online store and Hatolna will ship to Egypt from US.

When you buy a product from abroad to Egypt by Hatolna and in case If you received it damaged/defective, you will be issued a full refund. Item must be returned within 2 weeks maximum after your online order arrival date.

Hatolna delivers a full refund to you after cancellation within 2 weeks.Hatolna always care about your satisfaction so Hatolna always try to solve all issues you may face when you buy a product from abroad to Egypt from USA from any online store.

Hatolna guarantees when you purchase from America the safety and integrity as described on Hatolna website, so any misunderstanding by the client of the item description is the client's responsibility.

Yes, as long as your online order from USA or that you shop abroad online didn't get processed, Hatolna will be able to cancel your online order and refund you the total amount paid. Kindly contact Hatolna Customer service and they will help you and answer all your questions to clarify the process of online shopping USA.

Yes, Hatolna does for specific fees and in some cases, it can take up to two days to deliver your online order that you purchased from online store by Hatolna from USA to Egypt or any of its items, or you can pick it up if you prefer.

Yes, Hatolna does for specific fees and in some cases, it can take up to two days to deliver your online order that you purchased from online store by Hatolna from USA to Egypt or any of its items, or you can pick it up if you prefer.

Yes you can, these websites are only for your reference to help you buy a product from abroad to Egypt, so you can choose any website but it has to be trusted.