FAQs
Orders & Shipping
How long does it take for the product to arrive in Egypt?
How long does it take for the product to arrive in Egypt?
Delivery time varies depending on the governorate: 2–7 working days.
Please note that delivery may take slightly longer during peak seasons or due to weather conditions.
How can I place an order?
How can I place an order?
You can shop directly through our website by adding your favorite items to the cart and proceeding to checkout. You’ll receive an email confirmation once your order is successfully placed.
How much time it takes to receive the online order from USA to Egypt?
How much time it takes to receive the online order from USA to Egypt?
This is variable as it depends on the delivery commitment time of each seller/website however if the seller/website ship from inside USA it usually takes an average of 5 - 8 business days and if the seller/website ships from outside USA it takes a period of 3 - 8 weeks to be delivered your online order that you buy from America to Hatolna office in USA..
The orders/items is delivered with express shipping within 5 - 14 business days from the date of payment and with standard shipping within 8 - 21 business days from its arrival to Hatolna USA office.
Is there any specific items that i won't be able to order or to shop abroad online?
Is there any specific items that i won't be able to order or to shop abroad online?
Hatolna cannot deliver items that are prohibited or require special handling due to country, importing regulations.
MISCELLANEOUS:
Musical instruments and some of its relatives
Religious books
Cigarettes, cigars, chewing tobacco or other tobacco products
Certain radio transmitters and cordless phones not approved for use in your country
Alcohol products / beverages
Gambling apparatus, lottery tickets and other similar prize tickets issued in foreign countries
Products relating to the sex industry including sex toys, clothing, equipment, pornographic material and erotic publications
Any religious products
DRUGS:
Controlled chemicals: including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances
Narcotic drugs
Unlicensed drugs
Infectious substances
Perfumes and sprays
Loose lithium batteries
FIREARMS AND EXPLOSIVE/DANGEROUS DEVICES
noxious, hazardous, inflammable including perfume, LI-Batteries, Firecrackers and fireworks, explosive or Offensive weapons, sharp items such as kitchen knives and swords, Irradiating apparatus and radioactive materials or may become noxious, hazardous, inflammable, explosive or offensive or radioactive or may become liable to cause damage to any person or property whatsoever whether prescribed by laws or otherwise.
Imitation arms including toy guns, toy pistols, hand grenades
Ammunition and associated products
Munitions of war
Cigarette lighters of pistols or revolver shape
All previous items Hatolna Can't shop and ship from USA to Egypt.
Can I order any product from international stores abroad?
Can I order any product from international stores abroad?
Yes! You can order any product you want from global stores, but exclusively through our website hatolna.com. We handle the entire process for you—including purchasing, international shipping, customs clearance, and domestic delivery straight to your doorstep.
Do you deliver my online order to my house?
Do you deliver my online order to my house?
Yes, Hatolna does for specific fees and in some cases, it can take up to two days to deliver your online order that you purchased from online store by Hatolna from USA to Egypt or any of its items, or you can pick it up if you prefer.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Refunds & Cancellations
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
To ensure product availability, we recommend placing a new order for the desired item and requesting a refund for your return.
Are there any return fees?
Are there any return fees?
A small fee equal to the return shipping cost will be deducted from your refund amount.
How can I get my refund of my online order?
How can I get my refund of my online order?
When you buy a product from abroad to Egypt by Hatolna and in case If you received it damaged/defective, you will be issued a full refund. Item must be returned within 2 weeks maximum after your online order arrival date.
Hatolna delivers a full refund to you after cancellation within 2 weeks.Hatolna always care about your satisfaction so Hatolna always try to solve all issues you may face when you buy a product from abroad to Egypt from USA from any online store.
Can I have a refund even if the Item is same as I have ordered from any online store like amazon, eBay or forever 21?
Can I have a refund even if the Item is same as I have ordered from any online store like amazon, eBay or forever 21?
Hatolna guarantees when you purchase from America the safety and integrity as described on Hatolna website, so any misunderstanding by the client of the item description is the client's responsibility.
Can I cancel my online order?
Can I cancel my online order?
Yes, as long as your online order from USA or that you shop abroad online didn't get processed, Hatolna will be able to cancel your online order and refund you the total amount paid. Kindly contact Hatolna Customer service and they will help you and answer all your questions to clarify the process of online shopping USA.
What should I do if the product arrives damaged, or with the wrong size/specifications?
What should I do if the product arrives damaged, or with the wrong size/specifications?
Your satisfaction is our priority. If you receive a damaged or incorrect item, simply contact our customer support team. We will resolve the issue immediately by arranging a free replacement or a full refund, at no extra cost to you.
About Hatolna & Supported Stores
Is Hatolna a registered service?
Is Hatolna a registered service?
Yes we are a registered company under the ministry of investment from the year of 2011. Our services is to buy from America all what you need from any online store and Hatolna will ship to Egypt from US.
What are your working hours?
What are your working hours?
Our customer service team is available from Saturday to Thursday, from 10:00 AM to 8:00 PM.
(Note: You can still place your order on our website 24/7, and we will process it during our working hours).
What payment methods do you accept?
What payment methods do you accept?
We offer multiple safe and convenient payment options to suit your needs:
- Cash on Delivery (COD): Available for all orders.
- Credit & Debit Cards: We accept Visa and MasterCard.
- Flexible Installment Plans: You can split your payments using our available installment options at checkout.
Do I need an account to place an order?
Do I need an account to place an order?
You can check out as a guest, but we recommend creating an account to track your orders, manage returns, and receive exclusive offers.
Does the total price include customs, taxes, and all shipping fees, or are there any hidden charges?
Does the total price include customs, taxes, and all shipping fees, or are there any hidden charges?
No, there are absolutely no surprises or hidden fees. The price you see at checkout is 100% all-inclusive. It covers the product, taxes, customs, and both international and domestic shipping. You won't have to pay a single penny extra upon delivery.